Terms & Conditions

Minimum Booking

A 2 night stay is required on all weekends throughout the year.
A 2 night stay is required during our peak season (June 1st to August 31).

Check-in & Check-out

Check-in is at 4 PM. If you require a later check-in, please call us at (709) 486-8463 in advance for arrival details.
Check-out the chalets must be vacated on the day of departure by 11 AM. Late departure must be arranged in advance and depends on availability otherwise an extra day rate will be charged to your credit card.

Supervision

Children MUST be supervised at all times by an adult/guardian while staying at our chalets.

We require a valid credit card to secure your reservation at the time of booking.

A deposit for the first night’s booking will be charged to the credit card when you book. The remaining balance will be charged to the credit card prior to arrival. Any additional charges acquired during your stay will be charged on the day of check out.

Total reservation will be charged to the credit card in the event of a no show.

Our chalets are set up to accommodate up to four people per chalet. For bookings of MORE than four people per chalet, we require that you contact us at 709-486-8463 to discuss arrangements.  The number of people residing in the chalet should be the same as confirmed in the booking.  The number of guests staying for the entire reservation must be confirmed on check- in, if this should change during your stay management will need to be notified.

Accommodation for additional guests may be requested at an additional fee of $35 per person per night for a booking of more than four people to a maximum of six people per chalet. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the chalet. 

During your stay, the chalet  and all equipment and furniture should be treated with care and kept in order.  Pre-existing damages or chalet issues must be reported to staff immediately after registration to avoid responsibility and potential charges. Immediate notification to staff will be expected if any damages or breakages occur. You are financially responsible for any damage to the chalet. This includes losses caused by you or a third party’s negligent actions or behavior. A summary check will be made of the chalet at check-out time. However, a more detailed review of the condition of the chalet and all equipment and facilities will be made soon after check-out and before another guest occupies the chalet. The guest is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent to your email.

PLEAE NOTE our 475ml reusable bottles of shampoo/conditioner/ pump hand soaps and our 236ml reusable bottles of body lotions are NOT to be removed from the chalets. Doing so will result in a minimum charge of $40 per bottle.

Property damages or missing items will be charged to your credit card at market value. Please note, immediate notification after check-in of any damages to, breakages in or issues with the chalet is expected. Indian Falls Chalets can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected. The costs of damage repair or cleaning beyond what would be expected after responsible usage of the chalet will be charged to your credit card.

Indian Falls Chalets will not in any way whatsoever be responsible for any loss/ or damage to the guest’s belongings from the chalet or any part of the property for any cause whatsoever including theft.

All Chalets are STRICTLY NON-SMOKING and the use of illegal substances is forbidden. A minimum cleaning fee of $350 + HST will be charged to your credit card for noncompliance.

Although general housekeeping is included in your chalet rental, failure to wash/dry your dishes and wipe down the kitchen will result in a minimum $50 cleaning fee on your credit card.

Indian Falls Chalets is relieved from liability for accidents to visitors and any loss or damage to their property including motor vehicles.

Indian Falls Chalets is not responsible for acts of God, war, government restrictions or interruptions or circumstances arising out of our control such as water loss, internet interruptions, or satellite tv loss, and will not be liable to offer refunds in such instances.

While we love animals, we have a strict no pets policy at Indian Falls Chalets. Pets are not permitted on the premises. Failure to comply with this policy will result in a minimum fee of $300 on your credit card to cover extra deep cleaning.

Certified service animals are excluded from this policy.

We are so excited you booked with us, but we understand from time to time that life happens and you may need to cancel.

During our peak season (June 1st to August 31st), 30 days notice is required for a reservation cancellation in order to receive a full refund less the $35 administration fee. If you cancel your booking with less than 30 days notice during peak season you will lose your deposit.

Any other time of the year, 14 days notice is required for a reservation cancellation in order to receive a full refund less the $35 administration fee. If you cancel your booking with less than 14 days notice you will lose your deposit.

Less than 7 days notice for any cancellation you will be required to pay the total amount of your booking.

For any reservation 7 days or more a deposit of 50% will be required. 30 days notification is required for a full refund less the $35 administration fee. Less than 14 days notification of cancelling there will be no refund.

Should there be a formal advisory from the RCMP advising motorists to stay off the roads due to weather, a full refund minus a $35 administration fee will be refunded. This advisory must be announced before your check-in time at 4pm. If you decide to travel after your regular check-in time at 4pm on your day of arrival, this announcement will not apply, and the regular cancellation policy will be in effect.

There will be no refund for an early check out.

To process a cancellation we require that you send an email to info@indianfallschalets.com with your booking number stating your intention to cancel your booking.

Group Booking Cancellations

Group bookings of multiple chalets require 30 days notice for a cancellation for a full refund, minus a $35 administration fee. Less than 14 days notification of cancellation  there will be no refund. The group cancellation policy will be discussed further at the time of the booking.

DISCLAIMER: TERMS AND CONDITIONS MAY CHANGE WITHOUT NOTICE